“These Terms & Conditions apply to services provided by Draw Plans Arch Limited (company number 16515721), trading as Draw Plans.”

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These Terms & Conditions govern the provision of services by Draw Plans Arch Limited (“we”, “us”, “our”) to you (the “Client”). By instructing us, you confirm your acceptance of these Terms & Conditions.

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1. Scope of Services

1.1 We provide professional architectural, planning, design, and consultancy services only.

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1.2 Services are provided in accordance with the written scope set out in our proposal, quotation, or appointment letter.

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1.3 We do not guarantee:

• Planning permission or lawful development status;

• Building control approval;

• Construction cost, programme, or contractor performance.

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1.4 Advice is given on the basis of information available at the time and relevant planning policy and regulations.

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2. Appointment and Commencement

2.1 The Client’s written acceptance of our proposal and payment of any required initial fee constitutes an appointment.

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2.2 Services will not commence until acceptance and payment are received.

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2.3 Services outside the agreed scope are not included and would require a separate written agreement.

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3. Fees

3.1 Fees are as set out in our proposal or appointment letter.

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3.2 Fees relate to professional services and time provided and are not contingent on any particular outcome.

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3.3 Where fees are staged, each stage becomes due and payable upon completion of that stage, regardless of whether you proceed with later stages or alter the wider project.

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4. Payment Terms

4.1 All fees are payable by bank transfer only. We do not accept card payments, charge cards, or third-party payment services.

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4.2 Invoices are payable within 7 days of issue unless otherwise agreed in writing.

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4.3 All payments must be made in cleared funds and must reference the invoice number.

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4.4 If payment is not received by the due date, we may suspend services immediately and without notice.

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4.5 Interest on overdue sums will accrue at the statutory rate from the due date until payment in full.

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5. Planning Submissions

5.1 Where services include preparation and submission of a planning application, the service shall be deemed completed upon successful submission to the Planning Portal.

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5.2 Planning Portal submission confirmation, reference numbers, or receipts constitute conclusive evidence that the service has been delivered.

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5.3 Matters arising after submission (including correspondence with planning officers or amendments) are not included unless expressly stated.

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6. Statutory Fees & Third-Party Costs

6.1 Any statutory fees (e.g., planning application fees) or third-party costs paid on your behalf are non-refundable once incurred.

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6.2 You remain liable to reimburse such costs regardless of planning outcome or changes in project circumstances.

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7. Changes in Scope and Client Circumstances

7.1 Any changes to the agreed scope must be confirmed in writing.

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7.2 Additional services arising from changes in scope will incur additional fees.

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7.3 Changes in your personal circumstances, finances, project scope, or programme do not entitle you to a refund for services already provided.

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8. Communication

8.1 Services are delivered during normal business operations.

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8.2 We do not guarantee continuous availability or immediate response times.

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8.3 Temporary absence due to holidays, illness, or business closure does not constitute non-performance where the agreed services have been delivered.

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9. Suspension and Termination

9.1 We may suspend services where:

• Fees are overdue;

• You are in breach of these Terms & Conditions.

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9.2 Suspension does not waive our entitlement to payment for services already delivered.

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9.3 Either party may terminate the appointment by written notice.

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9.4 Upon termination, all fees for services delivered up to the date of termination become immediately due and payable.

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9.5 Fees already paid are non-refundable in respect of services already delivered.

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10. Liability

10.1 Our liability arising from or in connection with the supply of services shall be limited to the reasonable cost of re-performing the affected services.

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10.2 We shall not be liable for:

• Indirect, special, or consequential loss or damage;

• Loss of profits or anticipated savings;

• Third-party contractor performance;

• Decisions by planning authorities or building control bodies.

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11. Address for Service

11.1 The Client must provide a valid address for service and keep it up to date.

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11.2 If no alternative address is provided, we may serve correspondence and notices by email and/or at the last address supplied.

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12. Recovery of Fees

12.1 We reserve the right to recover unpaid fees, interest, and costs through legal proceedings where necessary.

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12.2 You shall be liable for reasonable costs incurred in recovering unpaid sums, including court fees and statutory interest where applicable.

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13. Governing Law and Jurisdiction

13.1 These Terms & Conditions are governed by the laws of England and Wales.

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13.2 The courts of England and Wales shall have exclusive jurisdiction to resolve disputes.

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14. Entire Agreement

14.1 These Terms & Conditions, and any written agreement signed by both parties, constitute the entire agreement between the parties and supersede all prior understandings.

 

 

Client Expectations – Summary 

We want your project to run smoothly. To help make that happen, here are the key things you need to know:

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1. Instruction = Full Package Commitment

• Once you instruct us to start a package, you are committed to the full cost.

• We will invoice for the full amount, even if you later decide not to proceed, pause, or delay.

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2. Payment Terms

• Invoices are payable on demand.

• Overdue invoices may attract late payment interest (8% + base rate).

• If unpaid, we may pause work and suspend your right to use our plans.

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3. Client Decisions & Delays

• Timely decisions and approvals are critical.

• If you delay or leave matters unresolved:

  • We may treat them as approved and continue.

  • We may issue interim invoices.

  • After 60 days of delay, the full package fee is due.

 

4. Design Revisions

• Each package includes a number of revisions Check your package for number of revisions.

• Extra rounds, alternative schemes, or “going in circles” will be billed at our standard hourly rate.

 

5. Additional Costs (Not Included)

• Local Authority fees.

• Structural calculations / engineer’s fees.

• CAD file release (£395 + VAT).

 

6. Intellectual Property

• All plans remain our property until fully paid.

• Once paid, you may use them for your project only.

 

In short:

• Instructing us = paying in full.

• Delays & indecision = extra costs & extended timelines.

• Revisions are limited — extra rounds are billable.

• No payment = no right to use our plans.

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