“These Terms & Conditions apply to services provided by Draw Plans Arch Limited (company number 16515721), trading as Draw Plans.”

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These Terms & Conditions govern the provision of services by Draw Plans Arch Limited (“we”, “us”, “our”) to you (the “Client”). By instructing us, you confirm your acceptance of these Terms & Conditions.

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1. Scope of Services

1.1 We provide professional architectural, planning, design, and consultancy services only.

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1.2 Services are provided in accordance with the written scope set out in our proposal, quotation, or appointment letter.

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1.3 We do not guarantee:

• Planning permission or lawful development status;

• Building control approval;

• Construction cost, programme, or contractor performance.

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1.4 Advice is given on the basis of information available at the time and relevant planning policy and regulations.

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2. Appointment and Commencement

2.1 The Client’s written acceptance of our proposal and payment of any required initial fee constitutes an appointment.

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2.2 Services will not commence until acceptance and payment are received.

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2.3 Services outside the agreed scope are not included and would require a separate written agreement.

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3. Fees

3.1 Fees are as set out in our proposal or appointment letter.

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3.2 Fees relate to professional services and time provided and are not contingent on any particular outcome.

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3.3 Where fees are staged, each stage becomes due and payable upon completion of that stage, regardless of whether you proceed with later stages or alter the wider project.

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4. Payment Terms

4.1 All fees are payable by bank transfer only. We do not accept card payments, charge cards, or third-party payment services.

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4.2 Invoices are payable within 7 days of issue unless otherwise agreed in writing.

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4.3 All payments must be made in cleared funds and must reference the invoice number.

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4.4 If payment is not received by the due date, we may suspend services immediately and without notice.

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4.5 Interest on overdue sums will accrue at the statutory rate from the due date until payment in full.

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5. Planning Submissions

5.1 Where services include preparation and submission of a planning application, the service shall be deemed completed upon successful submission to the Planning Portal.

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5.2 Planning Portal submission confirmation, reference numbers, or receipts constitute conclusive evidence that the service has been delivered.

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5.3 Planning Applications – Scope of Service

Our planning submission service is limited to the preparation and uploading of documents required by the Planning Portal at the point of submission in order to process the application (including, but not limited to, location plans, site/block plans, and the agreed drawings).

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5.4 Post-Submission Services

Once a planning application has been submitted, any further requests from the local planning authority which are outside our control, including validation queries, additional drawings, revisions, reports, statements, or supporting information fall outside the scope of the submission service.

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5.5 Any such post-submission services will be undertaken only upon written instruction and will be charged at £120 per hour + VAT, unless otherwise agreed in writing.

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6. Statutory Fees & Third-Party Costs

6.1 Any statutory fees (e.g., planning application fees) or third-party costs paid on your behalf are non-refundable once incurred.

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6.2 You remain liable to reimburse such costs regardless of planning outcome or changes in project circumstances.

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7. Changes in Scope and Client Circumstances

7.1 Any changes to the agreed scope must be confirmed in writing.

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7.2 Additional services arising from changes in scope will incur additional fees.

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7.3 Changes in your personal circumstances, finances, project scope, or programme do not entitle you to a refund for services already provided.

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8. Communication

8.1 Services are delivered during normal business operations.

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8.2 We do not guarantee continuous availability or immediate response times.

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8.3 Temporary absence due to holidays, illness, or business closure does not constitute non-performance where the agreed services have been delivered.

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9. Suspension and Termination

9.1 We may suspend services where:

• Fees are overdue;

• You are in breach of these Terms & Conditions.

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9.2 Suspension does not waive our entitlement to payment for services already delivered.

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9.3 Either party may terminate the appointment by written notice.

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9.4 Upon termination, all fees for services delivered up to the date of termination become immediately due and payable.

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9.5 Fees already paid are non-refundable in respect of services already delivered.

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10. Liability

10.1 Our liability arising from or in connection with the supply of services shall be limited to the reasonable cost of re-performing the affected services.

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10.2 We shall not be liable for:

• Indirect, special, or consequential loss or damage;

• Loss of profits or anticipated savings;

• Third-party contractor performance;

• Decisions by planning authorities or building control bodies.

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11. Address for Service

11.1 The Client must provide a valid address for service and keep it up to date.

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11.2 If no alternative address is provided, we may serve correspondence and notices by email and/or at the last address supplied.

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12. Recovery of Fees

12.1 We reserve the right to recover unpaid fees, interest, and costs through legal proceedings where necessary.

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12.2 You shall be liable for reasonable costs incurred in recovering unpaid sums, including court fees and statutory interest where applicable.

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13. Governing Law and Jurisdiction

13.1 These Terms & Conditions are governed by the laws of England and Wales.

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13.2 The courts of England and Wales shall have exclusive jurisdiction to resolve disputes.

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14. Entire Agreement

14.1 These Terms & Conditions, and any written agreement signed by both parties, constitute the entire agreement between the parties and supersede all prior understandings.

 

 

Client Expectations – Summary 

We want your project to run smoothly. To help make that happen, here are the key things you need to know:

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1. Instruction = Full Package Commitment

• Once you instruct us to start a package, you are committed to the full cost.

• We will invoice for the full amount, even if you later decide not to proceed, pause, or delay.

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2. Payment Terms

• Invoices are payable on demand.

• Overdue invoices may attract late payment interest (8% + base rate).

• If unpaid, we may pause work and suspend your right to use our plans.

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3. Client Decisions & Delays

• Timely decisions and approvals are critical.

• If you delay or leave matters unresolved:

  • We may treat them as approved and continue.

  • We may issue interim invoices.

  • After 60 days of delay, the full package fee is due.

 

4. Design Revisions

• Each package includes a number of revisions Check your package for number of revisions.

• Extra rounds, alternative schemes, or “going in circles” will be billed at our standard hourly rate.

 

5. Additional Costs (Not Included)

• Local Authority fees.

• Structural calculations / engineer’s fees.

• CAD file release (£395 + VAT).

 

6. Intellectual Property

• All plans remain our property until fully paid.

• Once paid, you may use them for your project only.

 

In short:

• Instructing us = paying in full.

• Delays & indecision = extra costs & extended timelines.

• Revisions are limited — extra rounds are billable.

• No payment = no right to use our plans.

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