1. Project Estimates

Draw Plans will provide provisional estimates for the proposed works. These are indicative and subject to change depending on the final design, site conditions, and additional service requirements.

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2. Client Instruction & Site Consultation

The client confirms their intention to proceed by email and agrees to an appointment for a Site Consultation Survey.

• This appointment may be cancelled or rescheduled without penalty up to 24 hours before.

• Cancellations within 24 hours or failure to attend will incur a £250 + VAT cancellation fee.

 

3. Site Visit & Design Brief

During the initial on-site consultation, Draw Plans will:

• Discuss the project and agree a basic design brief.

• Take detailed measurements and photographs of the property.

 

4. Design Development

Draw Plans will:

• Provide draft sketches and plans for discussion.

• Revise plans until the final design is approved by the client.

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Time-Based Billing Protection:

• If the project is paused, left undecided, or delayed by the client for more than 30 days, Draw Plans reserves the right to issue an interim invoice for all work completed to date, payable within 7 days.

• If the project remains paused or undecided for more than 60 days, the client will be invoiced for the full value of the design package, regardless of whether the final design has been agreed.

 

5. Design Timeframes

Following draft approval, the client can typically expect final plans within 14–21 days. This timeframe may be extended where the client causes delays by withholding instructions, decisions, or approvals.

 

6. Delivery of Plans

Completed plans will be delivered in PDF format via email.

 

7. Building Control Drawings

Where required, allow an additional 7–14 days for Building Control Drawings.

 

8. Planning Applications

If instructed, Draw Plans will:

• Submit planning and other relevant applications.

• Provide necessary documentation.

• Communicate with the local planning authority and respond to queries.

 

9. Excluded Costs

Building Regs and Engineer Structural Design / Calcs are not included in our design plan packages.

 

10. Local Authority Fees

Any fees charged by local authorities or Building Control are not included in our rates.

 

11. Intellectual Property

All plans produced by Draw Plans remain the property of Draw Plans.
Upon full payment, the client receives a non-exclusive license to use the plans for the specific project.

11a. Non-Payment Protection:

• If invoices remain unpaid beyond 30 days, Draw Plans reserves the right to revoke the license and prohibit further use of the plans until payment is cleared.

• CAD file release fee: £395 + VAT.

 

12. Termination

• By instructing Draw Plans to proceed with a package, the client enters into a binding contract for the full cost of that package, which will be invoiced in full once instruction is given.

• Payment for the full package is due in accordance with Clause 13, regardless of whether the project is completed, paused, delayed, or terminated by the client.

• Where termination occurs, Draw Plans may, at its discretion, agree to credit any future services with part of the paid sum, but this shall not affect the client’s obligation to settle the full invoice.

• If Draw Plans terminates the agreement due to client breach (including late payment, lack of instructions, or indecision), the client remains liable for the full package cost.

 

13. Payment Terms

• Stage payments may be required throughout the project.

• Invoices are generally issued after the design / planning phase, or earlier where interim billing is triggered under Clause 4, or full package billing under Clause 12.

• Invoices are payable on demand. Late or non-payment may result in suspension of work until funds are received.

• All fees are subject to VAT.

 

14. Payment Methods

We accept bank transfers and credit card payments only.
Payments by credit/charge card are handled via Stripe (with a transaction fee surcharge).
We do not accept cash or cheques.

 

15. Overdue Payments

• After 14 days, overdue invoices may result in project suspension.

• After 28 days, unpaid invoices may incur a surcharge of 8% + Bank of England base rate (statutory late payment interest).

• After 30 days, Draw Plans reserves the right to revoke the license for use of its plans until the balance is cleared.

 

16. Discounts & Special Offers

Any offers, discounts, or reduced fees will be nullified in the event of late or non-payment.

 

17. Client Delays & Indecision

• The client acknowledges that timely decisions and approvals are critical to project progress.

• Where the client fails to provide decisions, information, or instructions within 14 days of request, Draw Plans may treat the matter as approved and proceed accordingly, or issue an interim invoice for work to date.

• Any costs, wasted time, or delays caused by client indecision shall be charged in addition to the agreed fee at standard hourly/daily rates.

 

18. Design Revisions & Sketches

• Each design package includes up to 3 (three) rounds of revisions to draft sketches and plans (a “revision round” means one batch of changes requested at the same time).

• Requests for further revisions, alternative schemes, or repeated re-designs beyond the included allowance will be charged at the Practice’s standard hourly rate of £140 Per Hour + VAT.

• Where client indecision, repeated changes, or contradictory instructions materially delay progress, Draw Plans may issue an interim invoice for additional time spent and / or extend project timescales accordingly.

• Excessive requests for alternative sketches or concepts are not included in the standard package and will be treated as additional work under Clause 4 (Design Development & Variations).

 

 

Client Expectations – Summary 

We want your project to run smoothly. To help make that happen, here are the key things you need to know:

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1. Instruction = Full Package Commitment

• Once you instruct us to start a package, you are committed to the full cost.

• We will invoice for the full amount, even if you later decide not to proceed, pause, or delay.

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2. Payment Terms

• Invoices are payable on demand.

• Overdue invoices may attract late payment interest (8% + base rate).

• If unpaid, we may pause work and suspend your right to use our plans.

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3. Client Decisions & Delays

• Timely decisions and approvals are critical.

• If you delay or leave matters unresolved:

  • We may treat them as approved and continue.

  • We may issue interim invoices.

  • After 60 days of delay, the full package fee is due.

 

4. Design Revisions

• Each package includes up to 3 (three) rounds of revisions.

• Extra rounds, alternative schemes, or “going in circles” will be billed at our standard hourly rate.

 

5. Additional Costs (Not Included)

• Local Authority fees.

• Structural calculations / engineer’s fees.

• CAD file release (£395 + VAT).

 

6. Intellectual Property

• All plans remain our property until fully paid.

• Once paid, you may use them for your project only.

 

In short:

• Instructing us = paying in full.

• Delays & indecision = extra costs & extended timelines.

• Revisions are limited — extra rounds are billable.

• No payment = no right to use our plans.

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